Six Sigma in Service Organizations


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Six Sigma in Service Organizations
1011205Six Sigma in Service Organizations
<emphasis role="bold">Introduction to the Service Industry</emphasis> Entities in the service industry are called service organizations. Many service organizations are profit-earning business enterprises, such as restaurants, hotels, and retail stores; some service organizations are nonprofit organizations, such as universities and post services. In any service organization, however, one or more kinds of services are provided to customers. The service industry exhibits some distinct fe…
Citation
Kai Yang: Design for Six Sigma for Service. Six Sigma in Service Organizations, Chapter (McGraw-Hill Professional, 2005), AccessEngineering Export