Value Engineering


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Value Engineering
1011205Value Engineering
<emphasis role="bold">Introduction</emphasis> For any service product, customer value and satisfaction can be improved by increasing customer benefits and reducing cost. Among the customer benefits, functional benefits are of key importance. People pay for functions, not for hardware, not for paperwork. For example, people go to a fast-food restaurant to buy such functions as relieving hunger, getting nutrition, and getting taste. People go to hospitals, not to buy doctor’s time, surgery, or hospital beds, but to buy such functi…
Citation
Kai Yang: Design for Six Sigma for Service. Value Engineering, Chapter (McGraw-Hill Professional, 2005), AccessEngineering Export