Strategic Continuous Process Improvement: Which Quality Tools to Use and When to Use Them

by: Gerhard Plenert, Ph.D., CPIM


Abstract: Resolve "quality chaos" by creating a link between quality problems and their optimal solutions. With a focus on building an integrated quality environment, this book begins by discussing the different types of continuous process improvement (CPI) systems available. This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to achieve desired results. Tested techniques for executing an improvement process are included along with real-world examples. The book concludes with a plan to help you sustain an ongoing culture of continuous quality improvement in your organization.
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Book Details

Title: Strategic Continuous Process Improvement: Which Quality Tools to Use and When to Use Them

Publisher: McGraw-Hill: New York, Chicago, San Francisco, Lisbon, London, Madrid, Mexico City, Milan, New Delhi, San Juan, Seoul, Singapore, Sydney, Toronto

Copyright / Pub. Date: 2012 McGraw-Hill Education, LLC

ISBN: 9780071767187

Authors:

Gerhard Plenert, Ph.D., CPIM has 25+ years of professional experience in quality and change management consulting, including work on Lean and Six Sigma methods. He has 13 years of academic experience, and he has published more than 150 articles and ten books, including International Purchasing and Supply Chain Management (a United Nations International Trade Center Book—2005) and Reinventing Lean: Introducing Lean Management into the Supply Chain.

Description: Resolve "quality chaos" by creating a link between quality problems and their optimal solutions. With a focus on building an integrated quality environment, this book begins by discussing the different types of continuous process improvement (CPI) systems available. This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to achieve desired results. Tested techniques for executing an improvement process are included along with real-world examples. The book concludes with a plan to help you sustain an ongoing culture of continuous quality improvement in your organization.