The Missing Link in Quality

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The Missing Link in Quality
10102041011205The Missing Link in Quality
Quality efforts fail to deliver superior results because the only thing that has changed about quality is the way we talk about it. Everything else has remained the same. Washington Post As I grow older, I pay less attention to what men say. I just watch what they do. ANDREW CARNEGIE
Never before has there been so much emphasis on quality in American business. Nearly every company in the United States has launched a bigger, bolder quality program designed to deliver the best products and ser…
Aubrey C. Daniels, Ph.D.,: Bringing Out the Best in People. The Missing Link in Quality, Chapter (McGraw-Hill Professional, 2000), AccessEngineering Export