Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
by: Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
Abstract: The New York Times and Washington Post bestseller that changed the way millions communicate "[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time." —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People "The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: • Prepare for high-stakes situations • Transform anger and hurt feelings into powerful dialogue • Make it safe to talk about almost anything • Be persuasive, not abrasive
Full details
Table of Contents
- A. WHAT CRUCIAL CONVERSATIONS READERS ACROSS THE GLOBE SAY ABOUT THE BOOK
- B. Foreword to the Second Edition
- C. Foreword to the First Edition
- D. Preface
- E. Acknowledgments
- 1. What's a Crucial Conversation?
- 2. Mastering Crucial Conversations
- 3. Start with Heart
- 4. Learn to Look
- 5. Make It Safe
- 6. Master My Stories
- 7. STATE My Path
- 8. Explore Others' Paths
- 9. Move to Action
- 10. Yeah, But
- 11. Putting It All Together
- A. What I've Learned About Crucial Conversations in the Past Ten Years
- B. Endnotes
Tools & Media
Expanded Table of Contents
- A. WHAT CRUCIAL CONVERSATIONS READERS ACROSS THE GLOBE SAY ABOUT THE BOOK
- B. Foreword to the Second Edition
- C. Foreword to the First Edition
- D. Preface
- E. Acknowledgments
- 1. What's a Crucial Conversation?
- 2. Mastering Crucial Conversations
- 3. Start with Heart
- 4. Learn to Look
- 5. Make It Safe
- 6. Master My Stories
- 7. STATE My Path
- 8. Explore Others' Paths
- 9. Move to Action
- 10. Yeah, But
- SEXUAL OR OTHER HARASSMENT
- MY OVERLY SENSITIVE SPOUSE
- FAILURE TO LIVE UP TO AGREEMENTS
- DEFERENCE TO AUTHORITY
- FAILED TRUST
- WON'T TALK ABOUT ANYTHING SERIOUS
- VAGUE BUT ANNOYING
- SHOWS NO INITIATIVE
- SHOWS A PATTERN
- I NEED TIME TO CALM DOWN!
- ENDLESS EXCUSES
- INSUBORDINATION (OR OVER-THE-LINE DISRESPECT)
- REGRETTING SAYING SOMETHING HORRIBLE
- TOUCHY AND PERSONAL
- WORD GAMES
- NO WARNING
- DEALING WITH SOMEONE WHO BREAKS ALL THE RULES
- 11. Putting It All Together
- A. What I've Learned About Crucial Conversations in the Past Ten Years
- B. Endnotes
Book Details
Title: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
Publisher: McGraw-Hill Education: New York, Chicago, San Francisco, Athens, London, Madrid, Mexico City, Milan, New Delhi, Singapore, Sydney, Toronto
Copyright / Pub. Date: 2012 Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.
ISBN: 9780071771320
Authors:
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
are cofounders of VitalSmarts, an innovator in corporate training and organizational performance. www.vitalsmarts.com
Description: The New York Times and Washington Post bestseller that changed the way millions communicate "[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time." —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People "The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations." —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: • Prepare for high-stakes situations • Transform anger and hurt feelings into powerful dialogue • Make it safe to talk about almost anything • Be persuasive, not abrasive
