The greatest discovery of my generation is that a human being can alter his life by altering his attitudes of mind. —WILLIAM JAMES
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What I've Learned About Crucial Conversations in the Past Ten Years
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition. What I've Learned About Crucial Conversations in the Past Ten Years, Chapter (McGraw-Hill Professional, 2012), AccessEngineering Export