Mastering Crucial Conversations1010201Mastering Crucial ConversationsThe Power of Dialogue
Our lives begin to end the day we become silent about things that matter.—MARTIN LUTHER KING JR.
We (the authors) didn't always spend our time noodling over crucial conversations. In fact, we started our research by studying a slightly different topic. We figured that if we could learn why certain people were more effective than others, then we could learn exactly what they did, clone it, and pass it on to others.To find the source of success, we started at work. We asked people to identify who they thought were their most effective colleagues. In fac…
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition. Mastering Crucial Conversations, Chapter (McGraw-Hill Professional, 2012), AccessEngineering