Learn to Look

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Learn to Look
1010201Learn to Look How to Notice When Safety Is at Risk
I have known a thousand scamps; but I never met one who considered himself so. Self-knowledge isn't so common. —OUIDA
Let's start this chapter by visiting a failed crucial conversation. You've just ended a heated debate with a group of people you supervise. What started out as a harmless discussion about your new product timelines ended up as a nasty argument. After an hour of carping and complaining, you finally went to your separate corners.You're now walking down the hall wondering what happened. In a matter of minutes, an innocent discussion had transformed into a cruc…
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition. Learn to Look, Chapter (McGraw-Hill Professional, 2012), AccessEngineering Export