Master My Stories1010201Master My StoriesHow to Stay in Dialogue When You're Angry, Scared, or Hurt
It's not how you play the game, it's how the game plays you.
This chapter explores how to gain control of crucial conversations by learning how to take charge of your emotions. By learning to exert influence over your own feelings, you'll place yourself in a far better position to use all the tools we've explored thus far.HE MADE ME MAD!How many times have you heard someone say: "He made me mad!"? How many times have you said it? For instance, you're sitting quietly at home watching TV and your mother-i…
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition. Master My Stories, Chapter (McGraw-Hill Professional, 2012), AccessEngineering