Explore Others' Paths

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Explore Others' Paths
1010201Explore Others' Paths How to Listen When Others Blow Up or Clam Up
One of the best ways to persuade others is with your ears—by listening to them. —DEAN RUSK
Over the past few months, your daughter Wendy has started to date a guy who looks like he's about ten minutes away from a felony arrest. After only a few weeks of dating this rather "interesting" fellow, Wendy's clothing preference is now far too suggestive for your taste, and she routinely punctuates her language with expletives. When you carefully try to talk to her about these recent changes, she shouts accusations and insults and then withdraws to her room where she su…
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition. Explore Others' Paths, Chapter (McGraw-Hill Professional, 2012), AccessEngineering Export