Yeah, But

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Yeah, But
1010201Yeah, But Advice for Tough Cases
Good words are worth much and cost little. —GEORGE HERBERT
As we (the authors) have taught this material, we've grown accustomed to people saying, "Yeah, but my situation's more difficult than that!" Or "Yeah, but the people I deal with aren't so quick to come around. Besides, most of the problems I face come as a surprise. I'm caught off guard." In short, people can think of a dozen reasons why the skills we've been talking about don't apply to the situations they care about. "Yeah, but what if someone does something that's really subtle? It drives you craz…
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition. Yeah, But, Chapter (McGraw-Hill Professional, 2012), AccessEngineering Export