Quality Function Deployment

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Quality Function Deployment
1011205Quality Function Deployment
<emphasis role="bold">Introduction</emphasis> In the context of Design for Six Sigma (DFSS), quality function deployment (QFD) is best viewed as a planning tool that relates a list of delights, wants, and needs of customers to design technical functional requirements. With the application of QFD, possible relationships are explored between quality characteristics expressed by customers and substitute quality requirements expressed in engineering terms (Cohen 1988, 1995; Clau…
Kai Yang: Design for Six Sigma for Service. Quality Function Deployment, Chapter (McGraw-Hill Professional, 2005), AccessEngineering Export