There is only one boss. the customer. and he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
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Voices You Want to Hear: Developing Deeper Insights into Customer Needs
Kimberly Watson-Hemphill; Kristine Nissen Bradley: Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process. Voices You Want to Hear: Developing Deeper Insights into Customer Needs, Chapter (McGraw-Hill Professional, 2016), AccessEngineering Export