Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results
by: Kay Kendall, Glenn Bodinson, FACHE
Abstract: The definitive guide to implementing Baldrige Criteria in any organization—from the team that has worked with 19 Malcolm Baldrige Award winners. For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance excellence, and achieve award-worthy results. Learn how to: • Drive employee engagement to exciting new levels • Create an organizational culture that energizes everyone • Maintain upward momentum, even in a downturn • Counteract negativity and entitlement with positive feedback • Get your senior managers on board and up to speed • Cultivate strong leaders and build powerful teams • Accelerate excellence throughout your organization Whether you're a top-level executive or a mid-level manager, whether your organization is large or small, succeeding or flailing, Leading the Malcolm Baldrige Way gives you all the tools you need to engage every one of your employees using data and strategies that work. This proven approach gives you a complete framework for continuous improvement, with a focus on benchmark objectives, employee initiatives, and workforce alignment. Combining the best practices of some of the best leaders in the world today, these techniques will help you create a strong, effective organizational culture that will propel your team to victory. Filled with candid CEO interviews and powerful new insights, it's a complete master class in succeeding and leading—the Malcolm Baldrige way. (This book features one of the newly announced Baldrige Award 2016 recipients and the first-ever long-term-care facility, Kindred Nursing and Rehabilitation—Mountain Valley.)
Full details
Table of Contents
- A. Advance praise for Leading the Malcolm Baldrige Way
- B. Acknowledgments
- C. Foreword
- 1. An Introduction to Baldrige
- 2. Why Employee Engagement Matters
- 3. Organizational Culture and How It Impacts Employee Engagement
- 4. Drivers of Employee Engagement
- 5. Using Data to Drive Engagement
- 6. When You're Already a Pretty Good Organization
- 7. Maintaining Momentum When Facing a Downturn
- 8. The Challenges of Being a Very Large Organization
- 9. The Challenges of Being a Very Small Organization
- 10. Getting All of the Senior Leaders on Board
- 11. Confronting a Culture of Entitlement
- 12. Employee Engagement and the Bottom Line
- 13. Common Characteristics of the Leaders of Baldrige Award-Winning Organizations
- 14. Lessons Learned About the Journey
- 15. Other Benefits of Preparing an Application—Teamwork and Leadership Development
- 16. Accelerating Excellence®
- A. Appendix A: Additional References and Resources
- B. Appendix B: Case Study: Unexpected Excellence at Kindred's Mountain Valley
- C. Appendix C: The Baldrige Award Process
- D. Appendix D: Award-Winning Organizations Featured in This Book
- E. Afterword
- F. Notes
- G. About the Authors
Tools & Media
Expanded Table of Contents
- A. Advance praise for Leading the Malcolm Baldrige Way
- B. Acknowledgments
- C. Foreword
- 1. An Introduction to Baldrige
- How Did the Malcolm Baldrige National Quality Award Begin?
- Who Was Malcolm Baldrige?
- How Was the Malcolm Baldrige National Quality Program Developed?
- How Has the Malcolm Baldrige National Quality Program Changed over Time?
- How Has the Reach of the Malcolm Baldrige National Quality Program Expanded?
- What Impact Has the Malcolm Baldrige National Quality Program Had?
- What Are the Elements of the Baldrige Excellence Framework?
- 2. Why Employee Engagement Matters
- 3. Organizational Culture and How It Impacts Employee Engagement
- 4. Drivers of Employee Engagement
- 5. Using Data to Drive Engagement
- 6. When You're Already a Pretty Good Organization
- 7. Maintaining Momentum When Facing a Downturn
- 8. The Challenges of Being a Very Large Organization
- 9. The Challenges of Being a Very Small Organization
- 10. Getting All of the Senior Leaders on Board
- How You Frame It Makes a Difference
- When Your Senior Leaders Are Supportive But Don't Know How to Get Started
- Getting Nonemployed Physicians on Board in a Health Care System
- When You Face Skepticism
- When You Face Open Resistance
- When You Face Passive-Aggressive Resistance
- Using Crisis to Your Advantage
- When You Encounter Early Disappointment
- 11. Confronting a Culture of Entitlement
- 12. Employee Engagement and the Bottom Line
- 13. Common Characteristics of the Leaders of Baldrige Award-Winning Organizations
- 14. Lessons Learned About the Journey
- 15. Other Benefits of Preparing an Application—Teamwork and Leadership Development
- 16. Accelerating Excellence®
- A. Appendix A: Additional References and Resources
- B. Appendix B: Case Study: Unexpected Excellence at Kindred's Mountain Valley
- C. Appendix C: The Baldrige Award Process
- The Application Process—from the Applicant's Perspective
- The Importance of Confidentiality—from the Examiners' and the Applicant's Perspectives
- The Assessment Process—from the Examiners' Perspective
- The Site Visit Process—from the Examiners' and the Applicant's Perspectives
- The Evaluation and Recommendation Process—from the Judges' Perspective
- The Award Notification Process—from the Award Recipient's Perspective
- D. Appendix D: Award-Winning Organizations Featured in This Book
- Manufacturing Recipient
- Service Recipients
- Education Recipients
- Health Care Recipients
- Small Business Recipients
- Government Recipients
- Nonprofit Recipients
- Recipients of the Top Level Award in Baldrige-Based State Programs
- Recipients of the Gold and Silver Awards in the AHCA/NCAL Quality Award, the Baldrige-Based Program for the Long-Term Care Industry
- E. Afterword
- F. Notes
- G. About the Authors
Book Details
Title: Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results
Publisher: McGraw-Hill Education: New York, Chicago, San Francisco, Athens, London, Madrid, Mexico City, Milan, New Delhi, Singapore, Sydney, Toronto
Copyright / Pub. Date: 2017 Kay Kendall
ISBN: 9781259588662
Authors:
Kay Kendall
is the CEO and principal of BaldrigeCoach. She spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries—aerospace, semiconductor automation equipment, computers and storage devices, and pharmaceuticals. She completed a five-year assignment as a Lean Six Sigma Master Black Belt in 2009 when she joined BaldrigeCoach. Kay also has extensive experience implementing the Balanced Scorecard, Hoshin Kanri, and benchmarking to deliver results. She currently works with organizations, coaching them on their journey toward performance excellence.
Glenn Bodinson, FACHE
founded BaldrigeCoach in 1989 to help organizations become more productive, profitable, and fun places to work by harnessing the power of performance excellence. He is on the Advisory Board of the Methodist Dallas Hospital and a member of the Methodist Health System Corporate Quality Committee. BaldrigeCoach helped Methodist Health System win the Texas Award for Performance Excellence in 2015, the highest-level award given by the program.
Description: The definitive guide to implementing Baldrige Criteria in any organization—from the team that has worked with 19 Malcolm Baldrige Award winners. For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance excellence, and achieve award-worthy results. Learn how to: • Drive employee engagement to exciting new levels • Create an organizational culture that energizes everyone • Maintain upward momentum, even in a downturn • Counteract negativity and entitlement with positive feedback • Get your senior managers on board and up to speed • Cultivate strong leaders and build powerful teams • Accelerate excellence throughout your organization Whether you're a top-level executive or a mid-level manager, whether your organization is large or small, succeeding or flailing, Leading the Malcolm Baldrige Way gives you all the tools you need to engage every one of your employees using data and strategies that work. This proven approach gives you a complete framework for continuous improvement, with a focus on benchmark objectives, employee initiatives, and workforce alignment. Combining the best practices of some of the best leaders in the world today, these techniques will help you create a strong, effective organizational culture that will propel your team to victory. Filled with candid CEO interviews and powerful new insights, it's a complete master class in succeeding and leading—the Malcolm Baldrige way. (This book features one of the newly announced Baldrige Award 2016 recipients and the first-ever long-term-care facility, Kindred Nursing and Rehabilitation—Mountain Valley.)
