Extending MPC Integration to Customers and Suppliers


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Extending MPC Integration to Customers and Suppliers
Extending MPC Integration to Customers and SuppliersThe TelTech Company illustrates how MPC approaches can be improved across firms in a supply chain context to reduce response times to customers. At TelTech, the linkages with customers and suppliers have focused on finding the best ways to gain intelligence on actual site telecom installation conditions so that rapid response can be made in delivering product to customers.An analysis of the actual site ordering processes in one of TelTech's key customers indicated that there are significant administrative delays. Customer orders were seen as official documents, needing to be signed by two different executives. This often required several days before the two signatures could be obtained…
Citation
F. Robert Jacobs; William L. Berry; D. Clay Whybark; Thomas E. Vollmann: Manufacturing Planning and Control for Supply Chain Management: APICS/CPIM Certification Edition. Extending MPC Integration to Customers and Suppliers, Chapter (McGraw-Hill Professional, 2011), AccessEngineering Export