Six Sigma Black Belt Handbook (Six SIGMA Operational Methods)
by: Thomas McCarty, Lorraine Daniels, Michael Bremer, Praveen Gupta
Abstract: The Six Sigma Operational Methods Series goes beyond simply explaining Six Sigma basics to interested managers–these are hard-core working tools of statistical methods, quantitative and intense, aimed at mathematically sophisticated Six Sigma practitioners unwilling to settle for anything less than peak performance in manufacturing and services. Written by four instructors from the world-renowned Motorola University, this handbook provides the tools Six Sigma Black Belts and Master Black Belts need to deal with the most intractable business problems. The authors show how to integrate research and development, manufacturing, human resources, finance, marketing, quality, and customer service with corporate vision, mission, and key strategies.
Full details
Table of Contents
- A. PREFACE
- B. ACKNOWLEDGMENTS
- 1. Introduction to Six Sigma
- 2. Foundations of the Six Sigma Management System
- 3. The Leadership Modes
- 4. Insights into Six Sigma Leadership
- 5. Six Sigma Management System Case Study
- 6. Six Sigma and Lean
- 7. Introduction to Process Improvement Teams
- 8. Leadership Roles in Deploying Teams
- 9. Kaizen Teams
- 10. Lean Teams
- 11. Introduction to the DMAIC Process Improvement Methodology
- 12. Define Phase
- 13. Measure Phase
- 14. Analyze Phase
- 15. Improve Phase
- 16. Control Phase
- 17. DMAIC Summary
- 18. DMADV
- 19. Financial and Performance Measurement
- 20. Innovating Breakthrough Solutions
- 21. Measurement System Analysis in Non-Manufacturing Environments
- A. ABOUT THE AUTHORS
Tools & Media
Expanded Table of Contents
- A. PREFACE
- B. ACKNOWLEDGMENTS
- 1. Introduction to Six Sigma
- 2. Foundations of the Six Sigma Management System
- Six Sigma's Business Process Management Model
- Six Sigma's Data-Driven Management Approach
- Management Measurement and Information Systems Play Catch-Up
- The Foundation of Six Sigma's High Performance Leadership Model
- Foundations of the Six Sigma Work Ethos
- Contributions of Kaizen and Japanese Work Methods and Culture
- The Six Sigma Management System Model of Team Development
- Summary of Six Sigma Management System Foundations
- 3. The Leadership Modes
- 4. Insights into Six Sigma Leadership
- Introduction
- Leadership Insight One: Passion For Delivering Customer Value
- Leadership Insight Two: Focus On Execution
- Leadership Insight Three: Fact-Based Decision Making
- Leadership Insight Four: Emphasis On Performance Metrics
- Leadership Insight Five: Visible Advocacy For Breakthrough Improvements
- Summary of Six Sigma Leadership Insights
- 5. Six Sigma Management System Case Study
- 6. Six Sigma and Lean
- A Brief History of Performance Improvement Initiatives
- Status of Performance Improvement Initiatives
- Six Sigma and Lean
- Six Sigma's Evolution and Approach
- Lean as a Business Management Strategy
- Key Elements of Lean
- Implementing a Lean Initiative
- Types of Lean Initiatives
- Stages of Lean Implementation
- Continuous Improvement and Team Methods
- Examples of Lean Projects
- Lean Tomorrow
- Summary of Six Sigma and Lean
- 7. Introduction to Process Improvement Teams
- 8. Leadership Roles in Deploying Teams
- 9. Kaizen Teams
- Common Kaizen Team Deployments
- Kaizen Team Project Selection
- Kaizen Team Project Success Factors
- Kaizen Team Membership
- Kaizen Team Project Focus
- Kaizen Team's Work Plan
- Define Phase for the Kaizen Team
- Measure Phase for the Kaizen Team
- Analyze Phase for the Kaizen Team
- Improve Phase for the Kaizen Team
- Control Phase for the Kaizen Team
- Summary of Kaizen Teams
- 10. Lean Teams
- Project Selection and Success Criteria
- Lean Teams' Strengths and Weaknesses
- Lean Team Membership
- Lean Team's Purpose - "Quick Hits" and/or Innovative Changes
- Lean/Process Improvement Team's Work Plan
- Team Launch
- The DMAIC Project Phases
- Define Phase for the Lean Team
- Measure Phase for the Lean Team
- Analyze Phase for the Lean Team
- Improve Phase for the Lean Team
- Control Phase for the Lean Team
- Summary
- 11. Introduction to the DMAIC Process Improvement Methodology
- 12. Define Phase
- 13. Measure Phase
- 14. Analyze Phase
- Tools for Identifying Root Causes
- Data Distribution
- Variation
- 5 Why's
- Comparative Methods
- Correlation
- Regression
- Sources of Variation
- Design of Experiments
- Response Surface Methodology
- Process Simulation
- Nonparametric Analyses
- Time Series Analysis
- Analyze Phase Tollgate Questions
- Case Study One
- Case Study Two
- Summary
- 15. Improve Phase
- Generating Solutions
- Decision-Making Tools for Selecting Solutions
- "Selling" the Solution
- Stakeholder Analysis
- Project Presentation
- Costs and Benefits
- Pilot Plan
- Potential Problem Analysis
- Contingency Plans
- Verification Plan
- Communication
- Schedule of Activities
- Improve Phase Tollgate Questions
- Case Study One
- Case Study Two
- Summary
- 16. Control Phase
- 17. DMAIC Summary
- 18. DMADV
- 19. Financial and Performance Measurement
- The Importance of Metrics to Organizational Performance
- Historical Issues with Metrics and Improvement Campaigns
- Lack of Clear Goals and Metrics Linked to Measurable Business Goals
- Mismatches between Traditional Accounting and Improvement Campaigns
- Meaningful Performance Metrics
- Balanced Metrics
- Constructing Useful Financial Measurement Systems
- The Six Sigma Business Scorecard
- Summary
- 20. Innovating Breakthrough Solutions
- 21. Measurement System Analysis in Non-Manufacturing Environments
- A. ABOUT THE AUTHORS
Book Details
Title: Six Sigma Black Belt Handbook (Six SIGMA Operational Methods)
Publisher: McGraw-Hill: New York, Chicago, San Francisco, Lisbon, London, Madrid, Mexico City, Milan, New Delhi, San Juan, Seoul, Singapore, Sydney, Toronto
Copyright / Pub. Date: 2005 The McGraw-Hill Companies, Inc.
ISBN: 9780071443296
Authors:
Thomas McCarty is the author of this McGraw-Hill Professional publication.
Lorraine Daniels
is a Master Black Belt working as a Six Sigma Senior Consultant and Master Instructor worldwide for Motorola University. She is a doctoral candidate in Industrial Engineering at Arizona State University. She lives in Tempe, Arizona.
Michael Bremer is the author of this McGraw-Hill Professional publication.
Praveen Gupta is the author of this McGraw-Hill Professional publication.
Description: The Six Sigma Operational Methods Series goes beyond simply explaining Six Sigma basics to interested managers–these are hard-core working tools of statistical methods, quantitative and intense, aimed at mathematically sophisticated Six Sigma practitioners unwilling to settle for anything less than peak performance in manufacturing and services. Written by four instructors from the world-renowned Motorola University, this handbook provides the tools Six Sigma Black Belts and Master Black Belts need to deal with the most intractable business problems. The authors show how to integrate research and development, manufacturing, human resources, finance, marketing, quality, and customer service with corporate vision, mission, and key strategies.
